Top Desktop Support Engineer Interview Questions

BIOS (Basic Input/Output System) is firmware stored on a chip on the motherboard, responsible for initializing hardware during the boot process.

DHCP (Dynamic Host Configuration Protocol) automatically assigns IP addresses and other network configuration parameters to devices on a network. A DHCP server maintains a pool of available IP addresses and assigns them to devices as they connect to the network, simplifying network management.

1. Connect the hard drive to another computer as a secondary drive.
2. Use data recovery software to scan the drive for recoverable files.
3. If the drive is physically damaged, consider using professional data recovery services.
4. Regularly back up data to prevent loss from future drive failures.

Different types of tools can be used for remote desktop connection. Below are the names of the most commonly used remote desktop tools by computer engineers.
1. TeamViewer
2. AnyDesk
3. Microsoft Remote Desktop
4. Chrome Remote Desktop
5. VNC (Virtual Network Computing)

1. Use disk imaging software (such as Acronis True Image or Clonezilla).
2. Select the source disk to image.
3. Choose a destination for the disk image (external drive, network location).
4. Configure the imaging options (compression, encryption).
5. Start the imaging process and verify the image upon completion.

1. Connect both monitors to the computer using the appropriate cables.
2. Open display settings in the operating system.
3. Detect the monitors and configure their arrangement (extend or duplicate displays).
4. Set the primary display and adjust resolution and orientation as needed.
5. Apply the changes and test the setup.

Answer: Group Policy is a feature in Windows that allows administrators to manage and configure operating system settings for multiple users and computers within an Active Directory environment. It is used to enforce security settings, configure user environments, and deploy software. Group Policy settings are managed through the Group Policy Management Console (GPMC).

1. Backup user data on the old computer.
2. Use built-in tools (Windows Easy Transfer) or third-party software to transfer data.
3. Connect the new computer to the same network or use external storage.
4. Restore the backup data to the new computer.
5. Reinstall applications and configure user settings as needed.

Answer: IPv4 uses 32-bit addresses, allowing for about 4.3 billion unique addresses. IPv6 uses 128-bit addresses, providing a vastly larger address space. IPv6 also includes improvements in routing and network configuration, enhanced security features, and better support for new internet services.

1. Backup important data.
2. Create a bootable Windows installation media (USB or DVD).
3. Boot the computer from the installation media.
4. Choose the “Custom” installation option.
5. Delete existing partitions and create new ones as needed.
6. Follow on-screen instructions to complete the installation.
7. Install necessary drivers and updates.
8. Restore data from backup and install required software.

1. Note the error code and message displayed on the blue screen.
2. Restart the computer and boot into Safe Mode if necessary.
3. Check for and install any pending updates.
4. Update drivers for all hardware components.
5. Use built-in diagnostics tools to check hardware health.
6. Scan for malware and remove any threats.
7. Check system logs for additional error information.
8. Restore the system to a previous restore point if necessary.

Answer : Safe Mode is a diagnostic startup mode that loads only essential system drivers and services. It is used to troubleshoot and resolve issues that prevent the operating system from booting normally, such as malware infections, driver conflicts, and software errors.

1. Check for and install updates for the application.
2. Restart the application and the computer.
3. Reinstall the application if necessary.
4. Check system logs for error details.
5. Update system drivers and operating system.
6. Scan for malware and remove any threats.

1. Cloud-based backup services (e.g., Google Drive, OneDrive, Dropbox).
2. External hard drives or network-attached storage (NAS) devices.
3. Built-in backup tools (e.g., Windows Backup, Time Machine for macOS).
4. Third-party backup software (e.g., Acronis True Image, EaseUS Todo Backup).
5. Regularly scheduled automatic backups to ensure data is consistently protected.

1. Identify and delete unnecessary files and programs.
2. Use disk cleanup tools to remove temporary files and system junk.
3. Move large files to external storage or cloud storage.
4. Uninstall unused applications.
5. Check for disk errors and repair them if necessary.
6. Consider upgrading to a larger hard drive or adding additional storage.

1. Choose a VPN service provider as per your choice and sign up for a service plan.
2. Download and install the VPN client software.
3. Open the VPN client and log in with your credentials (User name & Password ).
4. Choose a server location to connect to.
5. Click the connect button and verify the connection is established

Answer : A router connects multiple networks and directs network traffic between them, often providing internet access to devices on a local network. A switch connects multiple devices within the same network, allowing them to communicate directly by managing data traffic at the data link layer.

Answer: The main components of a desktop computer include the central processing unit (CPU), motherboard, random access memory (RAM), storage devices (such as hard drives or solid-state drives), power supply unit (PSU), graphics processing unit (GPU), and peripheral devices (keyboard, mouse, monitor).